+44 (0)1373 822212 [email protected]

Terms & Conditions

Contact Us:

  • By Telephone: 0044 (0) 1373 822212
  • By Email: [email protected]
  • By Post: Avalon Couches, c/o Cresswell Engineering Services Limited, 5 Headquarters Road, West Wilts Trading Estate, Westbury, Wiltshire, BA13 4JR

 

Guarantee:

  • All Avalon Multi-Flex, Multi-Style & Volupturest electric tables are sold with a three year guarantee. This covers the main frame, and electrical moving parts. It does not cover the cushions, due to general wear and tear. This guarantee excludes damage caused by misuse of the table.

 

Payments:

  • We accept most major debit and credit cards.
  • Bank details for transfers are: Account Name. Cresswell Engineering Services Limited. Sort Code. 602136 Account No. 56550391.
  • Please make cheques payable to Cresswell Engineering Services Ltd. Cresswell Engineering Services is the holding company of Avalon Couches.  Goods will not be dispatched without prior payment, and cheques must be cleared before dispatch, unless prior agreement has been made.

 

Delivery:

  • Stock items can usually be dispatched within 48 hours, provided payment has been cleared. Manufactured items are normally available within 28 days, for dispatch subject to payment conditions.  Avalon cannot accept responsibility for delays by couriers.
    • PLEASE NOTE. DUE TO INCREASED DEMAND IN OUR BESPOKE DESIGN SERVICE, CURRENT LEAD-TIME ON MADE TO ORDER COUCHES IS APPROXIMATELY 10-12 WEEKS. If you need something in a hurry please contact the office to check what is available from stock, prior to placing your order.
  • Electric and static couches are sent by pallet, please note that the couriers will deliver the pallet to the entrance of your premises, providing there is suitable access, and no stairs or kerbs. We would advise that you have help available to assist in lifting the couch (if necessary), to get it inside, as couriers are not insured to enter customer premises. Delivery will be made between 9am and 5pm.  Timed deliveries are available on request, and for an additional cost.
  • Details and prices of specialist delivery and installation for electric and static couches are available on request for certain areas.
  • Once on your premises it is easier to unpack the couch to move it around. If your premises are not easily accessible, or on an upper floor, please let us know prior to dispatch.  We can arrange for the nuts and bolts, which attach the cushions, to be only partially tightened. You can then easily remove the cushions to move the couch, and attach the nuts and bolts again when the couch is in its final position.

 

Cancellation and Alterations:

  • In the unlikely event of cancellation of an order, prior to dispatch, a 15% charge of the cancelled goods’ value will be incurred. Cancellations after dispatch cannot be accepted. We are unable to accept responsibility for customers ordering goods to the wrong size, colour or specification. 
  • An order acknowledgement is issued on confirmation of your order. Please check this thoroughly and advise any alterations/corrections immediately.

 

Returns:

  • All orders and refunds are subject to the Avalon conditions above. Agreed refunds will be subject to a 15% administration charge and postage costs. Refunds will only be made on goods returned in new unused condition. Request for returns must be made within seven days of receipt, and return charges must be paid by the customer.
  • All items must be returned in their original packaging and be securely packed.
  • Avalon cannot be held responsible for any loss or damage to parcels being returned. 
  • Goods returned under warranty – all warranties and indemnities are valid throughout the European community, however, outside the UK mainland, postage and packing is payable.

 

Claims:

  • Please check your deliveries carefully before signing. Please check that no damage has occurred in transit, whilst the driver is present. If the parcel is damaged either refuse it, or sign for it as “damaged”.
  • We also ask that you inspect your couch thoroughly after unpacking, and, if goods are not in perfect condition please contact us within 24 hours of receipt.  We regret that we are unable to accept any claims after this time.